4/7/2024 0 Comments Led voice activated face maskDo not forget this step or your return or exchange will be delayed. Write the RMA# on the box and on a note inside the box. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order or making an exchange. You should return the item(s) through a traceable shipping method to the address above (this is automated through our return portal). If you have any questions, please email must be sent to: If you need to make a return or exchange, please use our portal here. Returns must be postmarked within 3 days of issuance of RMA# or the return/exchange will not be accepted. A minimum restocking fee of 10% will be added to any returns or exchanges that do not follow these simple guidelines. We do not cover return shipping costs for international exchanges. If a return or exchange is accepted despite it not meeting our guidelines, a restocking fee may be applied. Lights must be in their original bag and not left on the clothing. Returns and exchanges will NOT be accepted for any item that does not have an RMA #, has been used, worn, altered, is missing items, covered in pet hair, smells of smoke, damaged or covered in killer bees. *Mask hoods can not be returned or exchanged for safety reasons. Light sets must be sealed to qualify for an exchange or store credit. Just let us know before you make your order. If you are worried about an exchange not arriving in time, you can go ahead and purchase the size you need and we will refund you for the wrong size when you send it back. Requests must be made within 3 days of receipt. Any returns of BOGO offers must include all items in the BOGO deal.Ĭostumes and accessories purchased between 9/15 and 10/31 can only be exchanged or returned for store credit. Any claims of missing parts must be made within 3 days of delivery. Opened items may incur a 15% or greater restocking fee. You are responsible for return shipping fees unless there was an error with your order. We want you to be totally happy with your purchase so if you are not satisfied with the items in your order, go ahead and send them back to us (after contacting us first) within 14 days of receipt for a refund (less our shipping costs and any restocking fees).* Read restrictions below. International returns can't be made through the portal. Please read the information below before requesting a return through the portal. Returns can be made through our return portal here (US orders only). Any international returned shipment customers can be charged a return fee in case of non-compliance to local customs regulations. Please inform yourself about customs policies and rules in your country. Glowy Zoey has no control over these taxes and it is customers whole responsibility to comply with local customs regulations. ** Please note that additional customs delays, charges and taxes can apply for imports**. Rechargeable Batteries can not be shipped via DHL. USPS First Class International is not recommend if you want your order quickly. Goods in stock at the time of order will be shipped in 1-2 business days from receiving the order. We ship Mon-Fri so if you choose overnight on a Friday before noon for example, it will not arrive until Monday! Please click here for detailed shipping information including Halloween time shipping. Some orders may require a signature, check your tracking information carefully. Typically the closer you are to California, the faster you can expect it. If you have a time sensitive order, choose an overnight UPS option which is guaranteed. Shipping times are only an estimate, we can't guarantee exact arrival times. Orders typically ship within 1 business day M-F (Usually same day before 12pm pacific time).
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